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First line maintenance is typically defined as help desk/technical support. Our 24/7 Network Operations Centre (NOC) is staffed by highly qualified and exceptionally experienced Simoco Wireless Solutions engineers, providing a non-stop service with expert knowledge of our customer base, locations and leased equipment.
Second line maintenance is carried out on site. Teams of Simoco maintenance engineers make reactive callouts when needed and also carry out proactive routine visits to check equipment – these are known as Preventative Maintenance Inspection (PMI) services.