Simoco Push Privacy Policy

  1. Introduction

    “Push” is a PTT-over-Cellular (PoC) client application for Android and iOS devices provided by Simoco Wireless Solutions that has the ability to integrate with Simoco’s Xd DMR radio systems. It is used to communicate with other “Push” application users, IP-connected dispatchers as well as DMR radio users using individual voice calls, group voice calls and text messages. It also provides registered user location mapping amongst “Push” users. This policy describes the privacy practices for the “Push” application. This Privacy Policy may be updated from time to time as needed. Any additional privacy practices not covered in this policy are covered in Simoco Wireless Solutions’ general Privacy Policy available on our website (www.simocowirelesssolutions.com).

  2. Information Collected

    1. User Provided Information

      The “Push” application communicates the username and password you provide when you sign into the “Push” application. Registration with us is mandatory in order to be issued with a username and password. When you register with us and use the “Push” application, you generally provide: your name, email address, user name, phone number and other registration information.We store this information on our “Push” server in order to associate you with your username. We may use the information you provided us to contact you from time to time to provide you with important information and required notices regarding your use of the “Push” application. We will not use this information for marketing promotions.

    2. Automatically Collected Information

      In addition, the “Push” application may collect certain information automatically, such as the type of mobile device you use, your mobile devices unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, your contacts, and other information to determine the platform and configuration in which the “Push” application is being used, thereby improving product installation success and subsequent use. We store this information on our “Push” server against your username. We may use this information in order to route calls, messages and location data to you during your use of the “Push” application. We may also use this information to determine whether you need to be contacted if we have information or notices regarding “Push” on your particular platform or configuration.

    3. User Preferences

      The “Push” application will retain user preferences across sessions. These preferences are retained in order to eliminate the need for the user to configure the “Push” application each time it is launched. These preferences are only stored on your mobile device, and is not communicated outside of the mobile device.

    4. Audio

      The principle purpose of the “Push” application is to communicate with other “Push” application users, IP-connected dispatchers as well as DMR radio users using individual voice calls, group voice calls and messages.Audio is collected using the mobile device’s microphone for transmission to the “Push” server when the app’s “Push-To-Talk” (PTT) button is being pressed. The “Push” server will distribute such audio to the intended recipient(s). No audio is collected when the PTT button is not pressed. You must opt-in for the “Push” application to be able to access your microphone. You can opt-out at any time.Neither the “Push” application nor the “Push” server permanently retains any audio routed between “Push” clients and other recipient devices such as dispatchers and connected DMR radios. Audio is only temporarily stored in volatile memory (also typically referred to as RAM) during routing (in the case of the server) and playback (in the case of the application), but none of this information persists.

    5. Messages

      Messages are composed using the mobile device’s keyboard, but only sent to the “Push” server when the “Send” button is pressed. The “Push” server will distribute such messages to the intended recipient(s). Messages can contain images, but you must opt-in for the “Push” application to be able to access your camera and/or photos for inclusion in “Push” messages. You can opt-out at any time.The “Push” application stores messages sent, received and being composed in a folder that is accessible to the user. Messages are retained for user convenience and reference. You can opt-out of a message being retained by deleting the message.The “Push” server does not permanently retain any messages routed between “Push” clients and other recipient devices such as dispatchers and connected DMR radios. Messages are only temporarily stored in the server’s volatile memory (also typically referred to as RAM) during routing, but none of this information persists.

    6. Location Information

      The “Push” application will automatically access your location and send it to the “Push” server when location sharing is enabled. You must opt-in to share your location using your mobile device’s operating system settings for the “Push” application. You can opt-out at any time. The “Push” server distributes any location data it receives amongst the users that share your talk groups such that all members of a talk group can see the location of all other members of the same talk group (provided such other members opted-in to sharing their location information).The administrator of your organisation’s “Push” subscription can also enable historical tracking on the “Push” server, which will cause the “Push” server to retain location data transactions in a secure database. This database can be viewed on a map by your organisation’s management users and administrators, and exported as a csv file. Historical tracking is also accessible via a webservice API for use in your organisation’s third party applications (if any). Please contact the administrator of your organisation’s “Push” subscription for information whether historical tracking has been enabled for your organisation.

  3. Information Shared

    We will share your information with third parties only in the ways that are described in this privacy statement. We may disclose information:
    • As required by law, such as to comply with a subpoena, or similar legal process;
    • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
    • With our trusted services providers (for example cloud based computing server providers) who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement; or
    • If Simoco Wireless Solutions is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

  4. Opting out

    You may opt out of all information collection by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.You can opt-out of sharing the following information using your mobile device’s operating system settings for the “Push” application:
    • Microphone – which will prevent the application from making voice calls;
    • Location Data – which will prevent your location data being sent to the “Push” server; and/or
    • Camera and/or Photos – which will prevent images from being included in your messages.

  5. Data Retention

    We will retain data for as long as you use the “Push” application and for a reasonable time thereafter. If you’d like us to delete data that you have provided via the Application, please contact us via email and we will respond in a reasonable time. Please note that some data may be required in order for the “Push” application to function properly, and we may be required to retain certain information by law – we will inform you accordingly if this is the case.

  6. Mobile Phone Call Interaction

    If a mobile phone call is made or received while you are signed into the “Push” application, no “Push” audio will be transmitted or received as the your mobile device’s microphone and speaker will be routed to the mobile phone call instead. However, you will continue to be signed into the “Push” application, will receive events and can send messages, providing that you are on a mobile network and plan allowing for data and voice calls to run concurrently.

  7. Have Questions?

    1. Please email us at privacy@simocowirelesssolutions.com
    2. Looking for our web site privacy policy? please visit the following page: https://www.simocowirelesssolutions.com/privacy-policy/
    3. Please contact us at the following address: Simoco Wireless Solutions Limited
      Attention: Group IT Manager
      Field House
      Uttoxeter Old Road
      Derby
      DE1 1NH
      United Kingdom
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