SUPPORT

Licensing

Licensing

For licensing enquiries contact our customer service help desk.

Repairs

Repairs

For repairs / RCN enquiries please contact our customer service help desk.

Solutions

Solutions

Before raising a new ticket, have you visited our knowledge base of solutions that includes most common resolutions? Please visit our solutions knowledge base by visiting this link, you will require a login to access the knowledge base.

TECHNICAL SUPPORT

In order to streamline support requests and better serve you, we utilise a support ticket system.

Every support request is assigned a unique ticket number which you can use to track the progress and responses online.

For your reference we provide complete archives and history of all your support requests.

Please note: A valid email address is required.

To ensure you receive updates on the status of your tickets, please add the email technical.support@simocowirelesssolutions.com into your safe sender's list in your mail client settings.

Please provide as much detail as possible so we can best assist you.

We provide archives and history of all your support requests complete with responses.

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